Top 10 In-Demand Customer Service Soft Skills

by Alison Doyle

Uri kutsvaga basa rebasa revatengi here? Iwe unayo unyanzvi hunoshandiswa nevashandi kune avo vanozvitsvakira here? Indasitiri yebasa revanhu inoda kuti vashandi vane nhamba dzinoverengeka dzakanyorova , kana kuti dzinyanzvi , unyanzvi. Heano gumi unyanzvi hwakanaka huchakubatsira iwe pabasa chero ripi zvaro rebasa revatengi kana iwe ukasangana nevatengi mumunhu, patafoni, kana kuburikidza ne email kana kuti paIndaneti chat.

Kukudziridza unyanzvi uhwu uye kuvasimbisa mubasa rekushanda uye kubvunzurudzwa kuchakubatsira iwe kuti upfuure pamusoro pemakwikwi emakambani emabasa.

Pamusoro 10 Unyanzvi hweKutsvaga hweMabasa eKutengi

1. Kutaurirana

Kukurukurirana zvakajeka kunokosha mubasa revanhu - iwe unoda kuziva izvo mutengi anoda uye anokwanisa kutaura zvaunogona kuitira mutengi. Kukurudzira, kutaura zvinonzwika zvakakwana, uye kushandura inzwi rekuzvikudza, kuchakubatsira kuti utaurire zvakajeka uye zvakanaka nevatengi vako. Unyanzvi uhwu hunokosha mukukurukurirana kwefoni pamwe chete. Kana iwe ukanyora kana email nevatengi, iva nechokwadi chekushandisa gwaro rakakodzera uye spelling, uye sarudza mazwi nemitsara inotaridza mafungiro akafanana. Heino urongwa hwehutano hwekukurukurirana .

2. Kuteerera

Unyanzvi hwokuteerera hunokosha zvakadai seunyanzvi hwokukurukurirana. Teerera zvakanyanya kune mutengi kuti azive chaizvo zvaanoda uye kuti ungamubatsira sei. Ratidza kuti uri kunyatsoteerera kuburikidza nemutauro wemuviri uye mhinduro (kunyorera kana iwe unonzwisisa chimwe chinhu, ita maziso, nezvimwewo).

Usatya kubvunza kujekesa mibvunzo kuti uone kuti unonzwisisa mumwe munhu. Chimwe chinhu chinokosha chebasa revatengi chiri kungoita kuti mutengi anzwe akanzwa. Paunenge uchitaura pafoni, usapindira mutengi uye kunyatsoteerera mibvunzo yake yose.

3. Kuzvidzora

Vanhu vanoshanda mubasa revatengi vanogona kukwanisa kugadzikana kunyatsotarisa vatengi vese, kunyange ivo vakaipa zvikuru.

Unofanirwa kuedza kuramba wakadzikama uye wakadzikama, kunyange kana wako mutengi asiri. Kushivirira uye kuzvidzora kuchaita kuti urege kutsamwa uye utaure chimwe chinhu chisina kukodzera. Yeuka kuedza kusatora iwe pachako kana mutengi atsamwa. Kana mutengi achitsamwa, zvinotonyanya kukosha kuti urambe wakadzikama uye edza kuisa pasi pasi hurukuro.

4. Positivity

Maonero akanaka anoenda nenzira yakareba mubasa revanhu. Iva nechokwadi chekuti unoziva zvese zvinobatsira zvemiti kana michesi iyo kambani yako inopa uye inovapa kune vatengi vako. Kana mutengi ane dambudziko nechigadzirwa kana kushanda, tarisa pane zvaunogona kuita kumubatsira. Kunyange iwe usingadi kuratidzika sekunakidza kana mutengi atsamwa, kuva nemagariro uye kutarisira kunogona kubatsira mutengi kuramba ari akanaka, zvakare.

5. Kutsigira

Paunenge uchibata nemutengi, iwe unoda kukwanisa kutora mamiriro ezvinhu uye ita izvo zvaunoda kuita nenzira yakakodzera. Kana iwe uri munyoro kana kuti kwete, mutengi angasave nokutenda mauri. Zvisinei, iwewo hausi kuda kuva nehasha kana kukumbira, izvo zvingagumbura vatengi. Nokutaura neshoko rakasimba, rakasimba, uchibvunza mibvunzo yakajeka yevatengi, uye kuchengetedza zvaunoda kuita, iwe ucharatidza chivimbo usina kuva nehasha.

6. Kugadzirisa Kurwisana

Mubasa revanhu, iwe unobata nevatengi vakawanda vane dambudziko rinoda kugadziriswa. Zvakakosha iwe kuti uve svondo yekugadzirisa dambudziko. Nguva dzose iva nechokwadi chokuti unonzwisisa dambudziko racho zvakajeka, uye unovapa mhinduro dzinogoneka. Funga zvakasikwa; kazhinji iwe unofunga kufunga nezvekugadzirisa kunokodzera zvinodiwa kune mutengi. Kana iwe usingakwanisi kuwana mhinduro inoshanda kune mutengi, vabatsire kuti vawane rubatsiro rwakawedzerwa. Kana uchida kuwedzera, nyaya yacho kune mumwe munhu anogona kugadzirisa dambudziko racho. Tevera pamwe chete nemutengi kuti ave nechokwadi chokuti nyaya yakagadziriswa. Machenda achakoshesa kufarira kwako mune dambudziko ravo, uye kuda kwako kubetsera, mune chero zvingaita. Heino mashoko pamusoro pekugadzirisa kukakavadzana uye unyanzvi hwokugadzirisa matambudziko .

7. Kunzwira tsitsi

Zvakakosha kwete kungonzwisisa izvo mutengi anotaura asi kuti mutengi anonzwa sei.

Unyanzvi hwakakosha huri kukwanisa kuziva uye kunzwisisa manzwiro emunhu. Kana iwe uchinetseka kuratidza urombo, funga nezvekuve munzvimbo yevatengi. Iwe unganzwa sei kana iwe uri munzvimbo yake? Ungada sei kubatwa nemushandi? Iwe unganzwa sei kana iwe wakanga uine dambudziko rakafanana iro mutengi akaita? Iyi mibvunzo ichakubatsira kuti uzive uye zviri nani kubatsira vatengi vako.

8. Kushambadzira

Paunenge uine ushamwari nevatengi vako, yeuka kuti iwe hausipo kuti ugovere nyaya yako yeupenyu. Apo mutengi anotsanangura dambudziko ravari kuita, hapana chikonzero chekuti iwe upindure newewe, dambudziko rakabatana. A nyore "Ndinonzwisisa" kana "Ndinoziva manzwiro aunoita" achaita kuti mutengi anzwe akanzwisisa uye anokoshesa. Vatengi vanoda kuti iwe uise pfungwa dzako pakuvabatsira.

9. Kutora Mutoro

Chikamu chakakura chekushanda mubasa revatengi chiri kukwanisa kutaura, "Ndine urombo," kana chiri chekuendeswa kwekupedzisira kana urombo hwakanaka hwechigadzirwa. Iwe unokwanisa kukwanisa kuregerera nomwoyo wose kumutengi panzvimbo yekambani yako, kunyange kana dambudziko rakanga risina mhosva yako. Kunzwa kukumbira ruregerero kunowanzoita kuti mutengi anzwe zviri nani.

10. Humora

Mhedzisiro inogona kuita kuti kunetseka kwekutengesa vatengi-kushumira kunakidze. Kana mutengi anokonzera kuseka kusina maturo, iye achaziva kana iwe uchinetseka pamwe naye. Zvisinei, iva nechokwadi chokuti hausi kuseka pamutengi (sekunge pavanokanganisa kana vane dambudziko nechimwe chinhu), asi pane kucheka nemutengi.