Pasi pane urongwa hwemishanu hukuru hunokosha hunoona hotera pamberi pedhivhesi, uyewo runyora rurefu rwevamwe vashandi vanotsvaka vatsva vemabasa emashanyi.
Hotel front-desk vashandi (vanozivikanwawo sevashandi vevashandi vevashandi) vane basa rekugadzirira vaenzi vechokwadi vane chiitiko chinonakidza pahotera. Basa rinowanzobatanidza kuongorora vaeni mukati nekunze, kutora kuchengetedza, uye kupindura chero mibvunzo iyo vashanyi vangave nayo.
Iwe haudi chikoro chekoroji kana chero ruzivo rwakakosha kuti uve hotera pamberi-davikiti mushandi, kunyange zvazvo dhigirii wevadzidzi mubhizinesi kana hutungamiri hukubatsira, uye simba rakasimba uye hukuru hwekukurukura inofanirwa. Kubhadhara hakusi kunakidza asi kunogona kuva kwakanaka, uye iwe unogona kuenda kunzvimbo dzepamusoro uye pabasa mumakambani ekugamuchira vaeni. Kana, kana uchida, iwe unogona kushandisa basa pamberi pedereki sebwe rinokurumidza kune imwe nzvimbo.
Mashandisiro Aungaita Unyanzvi Hwamazano
Iwe unogona kushandisa unyanzvi hwemhando yako pabasa rako rekutsvaga basa. Kutanga, iwe unogona kushandisa aya mazwi eunyanzvi mukudzoka kwako. Mutsanangudzo yebasa rako rebasa, ungada kushandisa mamwe emazwi aya.
Chechipiri, unogona kushandisa izvi muchivara chako chekuvhara . Mumuviri wetsamba yako, unogona kutaura imwechete kana mbiri yeunyanzvi idzi, uye kupa muenzaniso chaiwo wenguva yawakaratidza unyanzvi uhwu kubasa.
Pakupedzisira, iwe unogona kushandisa mazwi aya eunyanzvi mubvunzurudzo yako. Iva nechokwadi chokuti une muenzaniso mumwechete wenguva iwe wakaratidza humwe humwe unyanzvi hwepamusoro hwakanyorwa pano.
Zvechokwadi, basa rimwe nerimwe richada unyanzvi hwakasiyana nezvakaitika, saka iva nechokwadi chokuti unoverenga tsanangudzo yebasa zvakanyatsonaka, uye funga nezvehutano hwakanyorwa nemushandi.
Uyezve, ongorora mazita edu ehutano hunoratidzwa nebasa uye rudzi rwehutano .
Top Hotel Front Desk Skills
Dhoroferi ye hotera inoda unyanzvi hwakasiyana-siyana, uye zvinhu zvinogona kusiyana, zvichienderana nekuti hoteri yakarongeka sei (basa rako rinogona kana risingarevi kutakura zvikwama zvevashanisi somuenzaniso) uye chii chinotengesa ma seva hotera. Kunyange zvakadaro, kune humwe unyanzvi hunodiwa nevashandi vepamberi. Heanoi mana acho.
Kukurukurirana
Kukurukurirana kunokosha kune hotera pamberi pedhikiti. Vanotaura nevaeni mumunhu uye pamusoro pefoni zuva rose, saka zvakakosha kuti vataure zvakananga nekuchengetedza inzwi rakanaka.
Shamwari
Pamberi redeskiti mubasa ndiye kazhinji munhu wokutanga mushanyi anoona paanopinda hotera. Saka, pamberi pevashumiri vashandi vanofanira kugamuchira zvikuru. Mushandi akanaka mushandi mushandi anobata muenzi wese nekumwemwerera uye neshamwari.
Sangano
Pamberi pebasa vashandi vanogara vachiita zvakawanda; ivo vanofanira kupindura mafoni, kwakwazisa vatenzi, kupindura mibvunzo, chengetedza vatengi, nezvimwewo. Kuva wakarongeka kunobvumira mushumiri wepamberi kutsvaga mabasa aya akawanda.
Composure
Nemhaka yekuti davi rekushanda basa rinofanira kuwanda uye kushumira vaenzi vakawanda panguva imwe chete, yakanaka pamberi pedhiki mushandi anogona kuramba akadzikama pasi pekumanikidzwa. Kunyange kana hotera iri yakabatikana zvikuru, mushandi anofanira kunge achiri kukwanisa kugadzirisa mabasa akasiyana-siyana asi achiri kushamwaridzana nevatengi.
Chinetso Kugadzirisa
Kuve pamberi-deskishandi mushandi zvinoreva kuti iwe uchava munhu wekutanga wevaeni vanounza zvinetso zvavo. Izvi zvinetso zvingava zviduku, zvakadai sechikumbiro chekufambisa kwezvokudya. Zvinogona kunge zvakakosha, zvakadai somushanyi uyo ane mukamuri wakachengetedzeka haasi chigaro chechigaro chinowanikwa sezvakakumbirwa. Ikoko kunogona kunge kuve pangozi dzisingatarisirwi zvachose, dzakadai semueni mune dambudziko rezvoutano. Basa rako richava rokugadzirisa dambudziko kana zvichibvira, kana kuti kuziva kuti ndiani angadana kuti aigadzirise. Kana iwe uchikwanisa kupindura nokukurumidza uye nekunyora kune zvinetso izvi, unogona kupa vashanyi ruzivo rwakanaka, uye iwe unogona kuwana kuongorora kwakanaka kwehotera yako, pasinei nemamiriro ezvinhu akaipa.
Computer Literacy
Kushanda pakatarisana nedeskiti kunoda kushandisa makombiyuta kuchengeta zvinyorwa, kubhadhara mari, uye mamwe mabasa. Nepo iwe usingadi kuva nyanzvi munyika ye tech, iwe unoda kuva kombiyuta-kuverenga, uye kana uchitove wakagadzikana ne software iyo hotera inoshandisa, kana kuti inogona kukwanisa kukurumidza kukurumidza.
Kushanda pamwe
Pamberi pebasa vashandi vanowanzoshanda nevamwe. Dzimwe nguva vanofanirwa kushanda pamwe nevamwe vashandi vari pamberi pedhesi kuti vatarise dambudziko rakaoma. Dzimwe nguva, vanofanirwa kutaurirana nevanhu vari mumatare akasiyana-siyana mukati mehotera - kusanganisira kupaka, kuchengetedza imba, uye kutungamira - kuvimbisa kuti vaenzi vanogutsikana nekugara kwavo. Pamberi pebasa vashandi vanofanira, saka, vakwanise kuwirirana uye kushanda nevanhu vakasiyana-siyana.
Hotel Front Desk Skills
A - E
- Pindura Switchboard
- Kuongorora Guest Kugutsikana
- Shandisai Dzimba
- Batsira Dzimwe Nhengo dzeMiti
- Cherechedza Detail
- Book Lodging Reservations
- Tarisa-MuVashanyi
- Chengetedza Vatorwa
- Shamba Lobby uye Desk Area
- Kurukura Mazano eImba
- Kurukurudzira Kukurudzira
- Computer
- Computer Systems
- Courteous
- Central Reservations Systems (CRS)
- Mabatiro evatengi
- Chisarudzo Kuita
- Kubudirira
- Energetic
- Inyore Vapindi mu Frequent Guest Programs
- Kufarira
F - L
- Flexibility
- Kwazisai Vashanyi
- Gwaro Rokutsigira
- Zviitiko zveMasangano
- Guest Relations
- Guest Services
- Handle Messages
- Interpersonal
- Issue Room Keys
M - PO
- Chengetedza Lobby uye Front Desk Area
- Microsoft Office
- Multi-tasking
- Kushuva Kwekufadza Vanhu
- Vanhu
- Knowledge Product
- Post Post Mishavha Nezvibhadharo
- Maonero Akanaka
PR - Z
- Prioritizing
- Nhepfenyuro yeKodhadhi Mari
- Nzira yekubhadhara
- Professional Appearance
- Kukurudzira Kakawanda Purogiramu Miti
- Kukurudzira Kuwedzerwa neMabasa
- Promotions
- Ipa Ruzivo Pamitambo yepaIndaneti
- Registre Vatenzi
- Zvinyorwa
- Reservations Management
- Kugadzirisa Zvichemo
- Mhinduro kune Mhinduro dzeVatariri
- Mhinduro kune Zvikumbiro Zvimwe
- Room Availability uye Inventory
- Nyaya Dzakamhanya
- Kamuri Kuvandudza
- Kuronga Vashandi
- Rambai Mhinduro dzeAkaunti
- Kuchengetedza nguva
- Upsell Rooms
- Verbal Communication
- Kunyora Kukurukurirana
Verenga Zakawanda: Unyanzvi hweHarare neHair Management Management | Concierge Skills
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