Industry Type:
Call Centre, Tech Support
Mhemberero:
Kubva muCalifornia, Support.com inopa cloud-based software uye mazano ekutsigirwa kwekambani kune vatengi, kuburikidza nekambani yekusimbidzika kukurukurirana uye call call agents , zvichibvumira makambani kugadzirisa nyaya dzekambanikiti, kubatsiridza kubereka, nekuvandudza vatengi vanoona.
Mhando dzeKushanda-pa-Pamba Nzvimbo Dzinowanikwa:
Support.com inopa kuvhura kwakasiyana-siyana kunowanika kuU.S. sevashandi-kumba-nzvimbo.
Aya ndiwo nzvimbo dzebasa kuitira kuti zvipo zviwanikwe.
Remote Services Technician: Mumabasa aya ekumusha kwepamba , vashandi vanopindura nheyo dzinowanikwa uye vanokwazisa vatengi, vanoona huwandu hwenyaya, vanokurudzira kupedzisa kwekutsvakurudza kwevatengi, kunyora zvese kusangana uye kugadzirisa chikumbiro chevatengi kuburikidza nekutsvaga matambudziko nekugadzirisa mhinduro. Vanofanira kunge vane ruzivo rwekushandura kusina kushandiswa kwezvinhu zvose zvinoshandiswa, maWindows network configurations uye maitiro a router. Kune marudzi akawanda akasiyana-siyana emabasa ekudzidzira kure. Somuenzaniso, nyanzvi yevashandi vanodzidzisa vatengi mukushandiswa kwemiti yakagadzirwa, zvipo zvebasa, kubhadhara, mitero uye zvikamu zvemiti. Imwe nzira ndeyechekudziri wemafiriji ari kure kune avo vane mitoro inosanganisira kukwazisa vatengi, kubatsira vatengesi vekutengesa kugadzirisa nyaya dzehutano, nekusimbisa chibvumirano chevatengi kumagariro nemamiriro.
Solutions Centre Supervisor: Vashandi ava vanotsigira uye vanotarisira masayenzi ehurumende. Zuva nezuva kumabasa dzinosanganisira kudzidzisa uye kudzidzisa vanyanzvi kuitira kuti vavandudze maitiro ekushanda, kusungiridza mitemo yeState.com, nekutarisa kusvikira 15 vashandi vashoma. Zvikwereti zvinosanganisira makore 4-6 ehupenyu hunoenderana, hutano hwakanaka hwemakambani emakambani, unyanzvi hwakanyorwa uye hwemuromo uye kukwanisa kukurukura mazano ekugadzirwa kwevatengi.
Contact Center Operations Director: Zvinotarisirwa kuita izvi zvinosanganisira uhu hutungamiri uye kutungamirirwa kweboka revatariri vemabasa-pamusha, vatariri, vatsigiri vekugadzirira uye vamwe vashandi vanosimbisa. Izvi zvinosanganisira mabasa akadai sekuita basa pakushandira mapurogiramu, kutungamirira kumativi ose ekutarisana nehutano hwehutano, kupa hutano hwemahofisi, uye kugadzirira zvigadziridzo zvehuwandu hwevatariri.
Mukuwedzera kune zvinyorwa zvataurwa pamusoro apa kutengesa kutengesa uye zvikwata zvepamusoro zvemabhuku zvinogona kuva basa kubva kumba.
Mibairo neZvibatsiro:
Zvose zvinzvimbo zvevashandi, kwete makambani makambani, uye kupa zvipo, izvo zvinosanganisira kurapa, mazino, zviratidzo, 401K, kubhadhara nguva uye kubhadhara. Vadzidzisi vanogara kure vanobhadharwa $ 10.25 kusvika $ 11 neawa nevanomiridzi vamiririri (Spanish) vachiwana zvakawanda. Mamwe mabhiriyumu call call center .
Zvikwaniro:
Vashandi vose vanofanirawo kuva nehutano hwakasimba hwehutano uye hunoita kuti vakwanise kukurudzira munzvimbo yavo. Vadzidzisi vekude kure vanofanira kupfuudza chekuchechechedza uye vapei makombiyuta avo pachavo. Iyi imishini inosanganisira PC ine zvidikanwi zvinodiwa uye kubudiswa kweInternet kune imwe nguva. Mukuwedzera kune rimwe basa-ruzivo rwakanyorwa pamusoro apa vadzidzisi vari kure vanofanira kunge vane unyanzvi hwakanaka hwevashandi, hunyatsonyorwa uye hwakanyatsokurukurirana hukuru, unyanzvi hwekugadzirisa zvinetso uye kuverenga kwe30-40 WPM.
Basa rokutarisira rinoda hutano hwehutano. Vanofanirawo kukwanisa kukurudzira nekupa simba vashandi, kuchengetedza zvakakwirira zvekuvanzika, uye zvinobatsira kuti uzive neSeeds.com midzivo, mazano, uye maitiro.
Kushandisa nzvimbo panzvimbo ye Support.com:
Shandisa Support.com basa webhusaiti muhutano hwakapiwa pasi uye sarudza nzvimbo yaunoda. Pasi peji rino panofanira kuva ne "Apply" bhatani iyo ichakutungamirira kushanda yavo yepakombiyuta. Zadza minda inodikanwa, uye chengeta pedyo nekutanga teknolojia yekuongorora iyo inongova mibvunzo pamusoro pemhando dzakasiyana dzemibvunzo ye teknolojia (nzira yekushandisa maWindows, maitiro akasiyana siyana emashandro, etc.) Mushure mokunge wapedzisa izvi iwe zvino unofanira kutumira dzoka zvakare uye tsamba yakavhara.