Dzidza ins and outs work call centre kuitira kuti uite basa refoni
Pasinei nokuti uri kutsvaga basa rekufambisa call kubva kumusha kana muhofisi yezvidhinha uye yevhu, izvi zvingakubatsira kuwana nzvimbo yekuzarura uye wowana basa.
Nekufonera Centre Basa
Apo isu tose tine pfungwa yekuti chii chinonzi call center work inosanganisira, kureva, kutaura pafoni, zvakananga zvebasa rimwe nerimwe zvinogona kusiyana zvakasiyana. Saka paunotanga foni yako yekutsvaga basa, funga nezvemhando dzebasa rekufambisa :
- Inbound vs. mitsva inobva kunze - Call centre agents vanogona kutora foni inowanikwa kana inopera kana vose vari vaviri. Kazhinji, kudanidzira kunobva kune dzimwe nyika kunoshambadzira, apo inowedzera inogona kunge inenge isina kutengeswa.
- Kutengesa kana kusina-kutengesa mabasa - Kunyange zvazvo inowanzofambiswa telemarketing, call centre basa hazvirevi kutengesa. Mabasa anogona kuva wekambani, kubhadhara, kuchengetedza, hutano hwehutano, tsvakurudzo uye rubatsiro rwekambani. Mabasa akawanda anosanganisira zvishoma pane zvose zviri zviviri. Semuenzaniso, basa rinonyanya kushandiswa nevatengi ringada kana kukurudzira kuti vashandise upsell zvimwe zvigadzirwa munguva yekubatana kwavo nevatengi.
- Imba inoshandiswa inoshandiswa inosangana nehofisi yemabasa - Kunyange zvazvo vanhu vakawanda vangada kushanda pamba, kumusha Kunyanya, kwete munhu wose ane mahofisi ehofisi anodiwa kumusha wekufonera mahofisi kana anoda kuisa mairi. Dzimwe nzvimbo-based call call dzinobvumira vashandi kuti vachinje kushanda pamba mushure mekudzidziswa. Kana iwe uchifunga kuti ungada kushanda kumba, zvakadaro, verenga iyi FAQ Home Home Call .
- Kambani kechipatara uye vashandi vemahofisi - Makambani ekubhadhara call call agents sevadzidzi vaviri vari voga uye sevashandi. Mumwe nomumwe ane zvigaro zvayo uye zvinokanganisa. Office based call centre dzinowanzova nzvimbo dzekushanda , asi nzvimbo inowanikwa yepamusoro inogona kuenda nenzira imwe neimwe. Verenga pamusoro pekusiyanisa pakati pekuzvishanda uye basa.
- Zvizere-uye zvikamu zvenguva-nguva - Nokuti nzvimbo dzekufonera dzinoda maawa akawanda akashanda uye dzakashanda nevashandi vazhinji, vazhinji vanopa zvikamu zvose zvakakwana-uye chikamu chemaawa. Aya ndiwo mamwe mabasa epamba-call call centre centre .
- Kushandisa nhaurirano nehumba-mumba -Mamwe makambani (akadai seKumba Shopping Network kana GE Retail Finance ) anodzika mahofisi avo ekufambisa mabhizimusi avo emunharaunda. Mamwe makambani anokonzera call centre kushanda kune BPO (yakadai seAlpine Access kana Convergys ) inobhadhara basa kumashandi epamba. Vashandi vekushanda kwe "maimba" vanogona kushanda kune vakasiyana-siyana vatengi uye vanoda ruzivo rwakasiyana-siyana.
- Specialalized call centre basa - Dzimwe nzvimbo dzinoshandiswa dzinhare dzinoda vashandi vane unyanzvi hwakanaka. Unyanzvi hunowanzodiwa hunenge huri mhando mbiri. Bilingual call centre centre inowanzobhadhara zvishoma. Dzimwe humwe hutano hwakanaka hunoshevedza nzvimbo dzinogona kudiwa ndeyehuterehealth hwekuyamwisa mabasa kana avo vane malayisensi emishonga yveshuwarenzi . Kushandiswa kwepamusoro-soro kunogonawo kuva pabasa rekufambisa basa, asi zvizhinji zvebasa rekusimbisa mabasa zvinoitwa nevashandi vanodzidziswa muhuchenjeri hwekambani nekambani dzavo. Uyewo, nheyo dzepakati dzemagetsi dzinogona kuenda kunzvimbo dzekufambisa.
Call Center Pay
Dzimba dzinhare dzinogona kubhadhara mubhadharo weawa imwe chete kana kutobhadhara nguva yekutaura .
Nguva yekutaura ingadai inosanganisira zvivako zvemaminitsi neminomwe-ne-call. Maitirwo emabasa anofanira kunge aripo kubhadhara mubairo mudiki kunyange kana achibhadhara panguva yekutaura nguva yakagadzirwa. Kavanikiti yega yega anokwanisa kupa chero kudzivirirwa kwakadaro. Kune zvakawanda pamusoro pemari chaiyo uye zvivako zvekubhadhara, verenga Sei Mahofisi Ekufonera Anobhadhara .
Danai Call Center Qualifications uye Zvaidiwa
Sangano rimwe nerimwe rinodiwa nevashandi richasiyana zvichienderana nebasa uye sangano rekambani nekushanda kwebhizimisi. Zvisinei, vamiririri vanowanzoda kuva 18 kana kupfuura uye vane chikoro chesekondari. (Zvisinei, makambani mashomanana ekushanda-pamusha, akadai seU-Haul achabhadhara vadzidzi vaduku se16.) Dzimwe makambani dzinoda zvishoma kudarika izvozvo apo vamwe vane mazita anokosha ekufambisa basa. Kuti uwane mamwe mashoko, verenga nyaya ino inotsanangura call centre basa tsanangudzo uye mujeri zvinoda .
Musha Wokufonera Zita Job Jobings
- Virtual Call Center Jobs List
- Chikamu-Time Call Center Jobs
- Musha Wokufambisa Basa Basa NeZvibatsiro
- Dzimba Dzimba Dzimba Dzimba Dzimba Dzimba mbiri
Geographic Requirements for Call Center Basa
Kunyangwe nhare dzemunharaunda dzinowanzove nechinzvimbo chekuda, kazhinji kune imwe nyika kana nyika.