Kukwana Kwemari
Nyaya iyi inonyanya kukosha kune vashandi vezvemari nokuti migumisiro yemari inobva pakutsvaga kwekutengesa kwevatengi, avo vakakundwa kana vakarasikirwa nehutano hwevashandi vevashandi, zvimwe zvavanoona zvakananga, vanoudzwa pamusoro pehama neshamwari, kana kuverenga pamusoro pezvinyorwa zvakadai seVeumer Reports .
Ona maonero edu emakadhi ekuenzanisa, nhepfenyuro yekuongororwa kwevatungamiri vanoedza kuisa pfungwa pazvinotungamirira zvinokonzera kubatsirwa, kusanganisira kushandiswa kwevatengi uye kugutsikana kwevatengi. Sezviri pachena, kambani iri munyaya ino inotora kana kuti haina kutenga nzira yakaenzana yemakwikwi, kana kuti yakundikana kuiita zvakanaka.
Uyezve, makambani asingasimari mubasa revatengi vanogona kuwana ruzivo rwakakura pakati pevashandi vebasa ravo, izvo zvinoita kuti dambudziko riwedzere. Vashandi vane mitemo yakakwirira havadi kufambidzana nemumwe mupiki webasa. Uyezve, vashoma vashandi vachabatsirwa nekubata nguva dzose nevashambadzi vakatsamwa, vakatsamwa pamusana pokushanda zvisina kunaka.
Dhizinesi Dambudziko
Nhare dzinoshandiswa mazuva ano dzinonyanya kuzivikanwa kuti dzakasimbiswa, dzakapatsanurwa uye dzakasvibiswa dzakasvibiswa dzenhaka dzekubhadhara, kuisa murairo, kuratidzira kuronga, kushungurudza ruzivo, uye kushungurudza tikiti yekutsvaga, uyewo nzvimbo dzakapararira dzinoshandiswa munyika yose uye mashoma ekukurukurirana mukati, tsika yebuck-pass uye kusakwanisa kutevera pazvinosvika pakugadziriswa kwekunyunyuta, uye zvisina kukodzera vadzidzisi vashandi vevashandi, kunyange pamutariri wepamusoro.
Uyezve, basa revatengi harina basa rakawanda mumazana emakambani aya, zvichiita nguva yekumirira kubata nguva kana kupfuura.
Ichi chakaipa-chibereko chekuparadzana kwa1984 kweA AT & T pedyo-kuchena mune basa refoni, uye kuregererwa kwemashure kwekufona kwefoni. Huru yeBell System, zvakasiyana, yakazivikanwa zvikuru separagon yebasa revatengi, nevashandi vanogara varipo uye vashandi vebasa vanokwanisa kusvika, uye zvinetso zvakagadziriswa nokukurumidza.
The Details
Sangano rekuchengetedzwa kwekuchengetedza kwekuvandudzwa kwebasa kubva mumhangura yechipfuva-inowanzoonekwa nhepfenyuro yesefoni (inonzi POTS mu industry parlance) kune fiber optic foni, Indaneti uye terevhizheni yebasa rebasa reTV yakasiyiwa nevatengi, pasinei ne "Worry-Free Guarantee" mu kushambadzira kwekambani mabhuku, nematambudziko aya:
- Dharira inzwi rakagurwa 18 maawa asati ashandiswa kushanda, pasina kunyeverwa.
- Dharira inzwi raive kunze kwemaawa 112 chaiwo.
- Kuva nekuparadzanisa 22 kudana kwakasiyana nekambani yefoni kuti igadzirise mamiriro acho ezvinhu.
- Kushandisa maawa gumi nemaviri pfumbamwe cumulatively pane foni nevanopfuura makumi mashanu vashandi vekambani dzesefoni dzakasiyana mumazuva mashanu mukuedza kudzorera dhoni tone (iyo kambani inoita zvinotevera nemumwe mutengesi webasa rekumutengesa asingakwanisi).
- Zvitatu zvekare zvakapikirwa zvekudzorera mhando yekutaura yaisipo, uye pasina kuteverwa kubva kuvashandi vekambani foni vachivavimbisa.
- Ndivo chete vevanhu makumi mashanu kana makumi mashanu vefoni iyo vatengi vadzo vakataura vakaratidza kufarira kuitora dambudziko rake nekuriona kuburikidza nekugadzirisa.
- Iyo "Live 24/7 shanduro yekusimbisa" sezvakavimbiswa mumabhuku ekudhinda kwe fiber optic service bundle chaizvoizvo yakaratidza kuti haiwanikwi tisati tambo 8 AM pazuva revhiki, musi woMugovera usiku, uye musi weSvondo mangwanani.
The Phony Guarantee
Ihofisi yeasachigaro uye CEO yaizoshamiswa pakuzarurirwa (zvichibva pane zvataurwa pamusoro apa) kuti rubatsiro rwekodzero huri kure nekugadzirwa kwe 24/7.
Kunyara Kuzvidza Mutengi
Pane imwe nzvimbo yakaderera mubasa rinoitirwa mutengi odyssey apo, mushure mokunge vakamirira kubata kweawa imwe musi woMugovera masikati, mutengi akazotaura kune anonzi Escalation Manager uyo akati (a) akanga asingagoni kuwana chero dambudziko rekutsvaga sangano rinogona kunge rine zvinyorwa kubva kuvashandi vevashandi vevashandi nezvemakambani ekudanwa kwekare, uye kuti (b) mutengi chaizvoizvo aiva nechinetso chekubhadhara, uye kuti iye zvino aida kutaura nebazi rekubhadhara. The Escalation Manager akatumira foni kune dhipatimendi rekubhadhara, iyo (sezvaainyatsoziva) yakavharwa kwevhiki, nokudaro kupedza foni.
Sangano rezvimabhizimisi vanozvimirira avo vakaongorora nyaya iyi vanodavira kuti mutungamiriri uyu aingova akangwarira zvikuru kubatsira, uye akaita zvikonzero zviviri zvisinganzwisisi kuongororwa. Pane makambani ane simba rakasimba rekutarisa kwevatengi , chero munhu akaita chimwe chinhu chakadai kune uyu mutengi aizodzingwa pakarepo, sechinhu chakakosha uye chinonzi detractor.
Vatongi Vanonzi In
Pakupedzisira, mushure mokunge aisa chikwata chekunyunyuta nehurumende yehurumende yebasa rehurumende yakaita kuti mutengi awane dambudziko rakagadzirirwa. Uyezve, zvakajeka kuti, kana mutengi uyu asina kugadzirisa dambudziko iri nguva yake yakazara kwemazuva mashanu, haazombofi akawana tambo yekutora.
A Postscript
Muvakidzani weiyo mutengi, panguva iyo, akaramba achiwana maziso pamusoro pekushaya kukanganisa pasinei nokuti akachera chekeri kuti aratidze zvimwe. Kuwana basa rakadzorerwa kwakamutora yakawanda yekufonera, chete kuti ave nehanzvadzi dzisina kusimba dzinopfuurira. Aya matambudziko akazoitika mushure mokunge akakumbira kuti nyaya yacho ichinje kune zita rake, mushure mokufa kwemurume wake.
Dambudziko iri rinoratidzika kuti rakapararira uye rinozivikanwe, rakabva kune uchapupu hwehutano uye hwakatungamirira vazhinji vagari venzvimbo kuti varege kuedza kuchinja zita rekubhadhara mushure mekufa.