ITIL inosanganisira mutsamba yemabhuku anopa mazano pamusoro pehupo hwehutano hweT IT uye pahugaro hwekugara uye zvivako zvezvakatipoteredza zvinodiwa kutsigira IT. ITIL yakave yakagadzirwa mukucherechedza masangano 'kukura kuvimba kune IT uye inoita maitiro akanaka ekuita IT Service Management.
Mabatsiro eIIT: Nokupa nzira yakarongeka kune vatungamiri vebasa reT IT, ITIL inogona kubatsira bhizinesi nenzira dzinotevera:
- kuderedza mari
- yakagadziridzwa IT maitiro kuburikidza nekushandiswa kwezvakaonekwa zvakanakisisa zvekuita maitiro
- yakagadziridza kugutsikana kwevanhu kuburikidza nedzimwe nyanzvi nzira yekuita basa
- mitemo uye kutungamirirwa
- yakagadziridzwa kubudirira
- kushandiswa kushandiswa kweunyanzvi uye ruzivo
- yakagadziridzwa kuendeswa kwemasangano evanhu vatatu kuburikidza nehuwandu hweIITIL kana ISO 20000 semuenzaniso wekutengeswa kwebasa mukutengesa kwebasa.
Idzidziso dzeTIL dziri pakati pezvinonyanya kutsvakwa muTIT industry.
Zviverengeka zveZvimbiso zveItil zvinowanzoita kuti zvive pane zvinyorwa zvepamusoro zvakakwana zvokubhadhara zvigadzirwa . ITIL zvinyorwa zvinotungamirirwa neIITIL Certification Management Board (ICMB), iyo inoumbwa neOGC, IT Service Management Forum International uye masangano maviri eongororo: EXIN (iri muNetherlands) uye ISEB (yakabva muUnited States). EXIN uye ISEB inopa miedzo uye kupa mukodzero kuChechi, Practitioner uye Manager / Masters level iye zvino mu 'ITIL Service Management', 'ITIL Application Management,' uye 'ICT Infrastructure Management' pamwe chete.
IChishanu ITIL Volumes
IChishanu ITIL Volumes inotevera:
- Chikamu Chebasa : Bhuku Rebasa reBasa rinopa maonero aIITIL inogadzirisa bhizinesi uye teknolojia yehutano. Inotsanangura kuti imwe nhanho yemutambo wehupenyu inofanira kuramba yakanyatsotarisa pane bhizinesi iyo, nezvinotsanangurwa zvinangwa zvebhizimisi, zvido, uye kushandiswa kwehutano mazano.
- Basa Rokushandira: Bhuku Rokugadzirisa Basa rinopa mazano pamusoro pekugadzirwa / kugadziriswa kwekombiji yekombiji yekombiyuta, mapurisa, uye zvinyorwa.
- Basa rekushandura: Bhuku Rekushandurwa Kwebasa rinotarisa kuchinja kwekushanda kwekuita uye kusunungura maitiro, kupa hutungamiri nekugadzirisa zvinhu zvekushandurwa kwemashumiro munzvimbo yebhizimisi.
- Basa Rokushanda: Bhuku rino rinonyanya kutaura nezvekuendesa nekugadzirisa matanho emabasa zvichienderana nekusarudzwa kwebatsiro rebasa uye mazano ekutungamirira kwebasa.
- Kuenderera mberi Shanduro Kuvandudza: Bhuku rino rinonyanya kutaura nezvekugadzirisa zvinhu zvakabatanidzwa pakuziva uye kuunza kushandiswa kwehutano hwebasa uyewo nyaya dzine chokuita nebasa rekurega basa.
ITIL Version 2
Shanduro yekare yeIITIL yakanyanya kunyanya kurarama upenyu hwehupenyu uye nezvimwe. ITIL V2 yakakamurwa kuva zvikamu zviviri zvakakosha: rubatsiro rwebasa uye kuburitswa kwebasa.
Basa Rinotsigira rinopindura kunetseka: Inzvimbo yedhesi inoita sei kuti mutengi ave nekukwanisa kubasa rakakodzera? Inosanganisira chirango chinoita kuti IT Services igoverwe zvakanaka. Basa Rinotsigira rakaparadzana munzvimbo dzinotevera:
- Change Management
- Release Management
- Dambudziko Rokugadzirisa
- Incident Management
- Configuration Management
Kutengeswa Kwebasa ndiko kutungamirirwa kwemasangano eT IT ivo pachavo, uye kunosanganisira maitiro akawanda ekutungamirira kuti ave nechokwadi chokuti maT IT anobhadharwa sezvakabvumirana pakati peMupi wePateri uye Mutengi. Chaizvoizvo, vatapi vebasa vanoda kupa vashandi vebhizimisi tsigiro rakakwana. Kuburitswa Kwebasa kunobatanidza nyaya idzodzo dzinofanirwa kufungwa kuti dzive nechokwadi ichi. Kuendeswa Kwebasa kwakakamurwa kuva:
- IT Financial Management
- IT Continuity Management
- Capacity Management
- Kuwanika Kutarisira
- Service Level Management
- Service Desk
ITIL Certifications
Shanduro imwe neimwe yeIITIL ine matanho matatu anoenderana. Vari:
- The Foundation Certificate: Inopa vanhu kunzwisisa izwi rinoshandiswa mukati meItil. Inonyanya kukoshesa ruzivo rwehutano maererano neI ITIL Service Support uye Service Delivery inogadzirisa pamwe chete nehutano hweItil nehutano. Icho chinotarisirwa kuti vape Practitioner's and Manager's Certificates mu IT Service Management.
- Chiremba Chekunyora: Inotarisa pakunzwisisa uye kushandiswa kwematauriro chaiwo mukati meT IT Service Management chirango.
- Mutungamiri weChetidzo: Inotarisirwa kune vadzidzisi vane ruzivo, avo vanozobatanidzwa mukugadzirisa mabasa ekutarisa mabasa.
ITIL Mienzaniso yakabatanidzwa kuburikidza nemasangano maviri, EXIN uye ISEB.
EXIN Information
EXIN inonzi Examination Institute for Science Science muNetherlands. Ive mupiro weWER mupfupiso wepasi pose uye sangano rakasimudzira rinotanga zvidzidzo zvekudzidzisa zvekuvandudza nekugadzira matanho mumunda weNhau Technology.
EXIN yakabatanidzwa munharaunda ye ITIL Certification kubvira pakatanga ITIL kumavambo ekuma1990 uye iye zvino ndiyo imwe yemasangano anobatanidzwa mukufambira mberi kweItIL.
ISEB Information
II ISEB ndiyo Bhuku reKutsvakurudza yeZvivako. Izvo zvinowirirana neBrithani Computer Society uye inotarisa pakupa zvidzidzo zvinowedzera kukosha kuvashandi vevashandi nokupa zvose zviripo uye chikwata chekucherechedza nekusimudzirwa kwekuita basa .