Mibvunzo Inobatsira Kubudirira, Kuratidza Kumubudirira, uye Kuvaka Rapport
Kukurukurirana kunobudirira kunoda zvikamu zvose zvekukurukurirana kwekukurukurirana zvakakwana nokuda kwe "chinangwa chakagoverana," iyo inofarira tsanangudzo yekukurukurirana. Iyo inonyanya kukosha kana mibvunzo inobvunzwa uye yakapindurwa.
Zvinowanikwa Mukukurukurirana
Kune zvikamu zvishanu zvekukurukurirana chero kupi zvako uye yechitanhatu ndiyo inzvimbo yakakwana yebasa umo inotaurirana inoitika. Izvo zvikamu zvekutaurirana ndezvi:
- Munhu wacho anotumira shoko. Munhu anotumira anofanira kuisa mharidzo zvakajeka uye ane tsanangudzo yakakwana kuitira kuti anogamuchira awane zvinoreva nemutumisi.
- Chirevo chemashoko acho. Mamiriro acho ezvinhu ndeyekuti shoko rinopihwa nemutumisi wemashoko. Mhemberero inosanganisira kusabvumirana kwemashoko, sekuita shanduko, mutauro wemuviri, maziso echitarisiko, uye zvinhu zvakadai sezwi rezwi. Nyaya dzakawanda dzemamiriro ekutaura zvinongowanikwa apo munhu anogamuchira anogona kuona uye kutumira shoko rinotumira. Maikoni eMeyili neIm, semuenzaniso, inoshandiswa zvakashata sezvo mutumire anozvikonzera pasina ruzivo kubva kune aigamuchira.
Chimwe chidimbu chemashoko ndiwo manzwiro anowanikwa munharaunda yekukurukurirana. Ndiye mutumwa akatsamwa here? Ndiyo anogamuchira asina hanya nemashoko ekukurukurirana kana kunyadzisa wekutumira? Manzwiro evanhu anowanzobata kana kana shoko riri kugoverana kubudirira.
- Munhu ari kugamuchira shoko. Munhu anogamuchirwa anofanira kunyatsoteerera uye akanyatsotarisa, kubvunza mibvunzo kuti ijekeswe, uye kufananidzira kuziva kuti uyo anogamuchira anoreva zvinoreva nemutumisi. Kana uyo akagamuchira anotenda mutumisi, mikana yekukurukurirana kunobudirira inowedzera.
- Nzira yekuendesa yaunosarudza. Nzira yekuendesa inofanira kusarudzwa kuburikidza nevanonyatsoshanda zvakanyanya kufananidzira zvinoreva shoko. Sezvo nzira dzekukurukurirana dzakasiyana zvakasiyana kubva pamambakwedza emakombiyuta nemichina yekushandisa, zvisarudzo pamusoro pekuendesa nzira zvakanyanya kuoma. Nzira yekuendesa inofanirwa kuenderana nezvinodiwa zvekukurukurirana zvevatumwa uye vanogamuchira.
Nzira dzekukurukurirana dzinosanganisira kutaura kwemashoko, pakarepo mashoko (IM), email, tsamba, zviratidzo, mapepa, mavhidhiyo, screenshots, telefoni, manotsi, mafomu, zvinyorwa zvakanyorwa, nezvimwewo. Iyi nzira dzicharamba dzichiwedzera, uye vashandi vanotarisira kukurumidza kutaura pamusoro pezvinhu zvose zvine chokuita nebasa ravo zvicharamba zvichikura.
Ku--kukurukurirana kwevanhu kwakawedzera kukoshesa kunyanya kwehutano hwehutano hunogona kushevedza shanduko, kupa vashandi kugamuchira, kana kubvumira mibvunzo yepamusoro-iyo-iyo. Ku--kukurukurirana kwevanhu kunofarirwawo nokuti vashandi vanokwanisa kuwana chikamu, chirevo.
- Zvinyorwa zvemashoko. Zvinyorwa zvemashoko zvinofanira kunge zvakajeka uye zvichitsanangurwa uye zvinorondedzerwa mumashoko akakwana kuti uwane kunzwisisa kubva kune anogamuchira. Kana mharidzo yehupenyu ichikanganiswa uye ichibatanidza, pane imwe nhanho, nechitendero chave chagara chiripo, inonyanya kubudirira.
Kubvunza Kwazvo Mibvunzo Inobatsira Kubudirira Kutaurirana
James O. Pyle naMariaann Karinch vakawedzera zvinotevera kuti vabatsirwe kutaura zvakanaka.
Kubva pane zvigadzirwa zvevanhu kusvika kune vanhu vanoita basa, mibvunzo yakaipa inosvibisa inenge yese yebasa rose. Mibvunzo yakaipa kazhinji inokurudzira mhinduro dzisina kukwana kana kuti dzinotsausa uye dzinogona kuderedza hukama. Kune rumwe rutivi, mibvunzo yakanaka ibhiibheri rinokosha rekugadzirisa, unyanzvi, uye huwandu-huvakwa.
Kune mhando mitanhatu yemibvunzo yakanaka: kutarisa, kutonga, kudzokorora, kuramba, muchidimbu, uye zvisina kukodzera. Kuzvitsanangura muchidimbu:
- Kutungamira: Iwe unomubvunza mubvunzo wakajeka nemubvunzo wekutanga.
- Kudzora: Iwe watoziva mhinduro yacho apo iwe uchikumbira. Iyi inzira yekuona kana munhu wacho asiri nhema, asina zivo, uye / kana kutadza kuteerera.
- Dzokorora: Iwe unobvunza mibvunzo miviri yakasiyana iyo inotevera ruzivo rumwechete.
- Kushivirira: Unobvunza mubvunzo iwoyo nenzira dzakasiyana-siyana kuti uongorore zvikamu zvose zvemashoko anoda.
- Nhaurirano: Unobvunza mubvunzo unofanirwa kubvumira tsime yekuwanazve mhinduro.
- Kwete-zvakakosha: Haitauri nehurukuro yaunoda kuziva nezvayo, asi ndeyeyo munhu angave asingamborevi nhema; inoshanda chinangwa chekuona izvo chokwadi "chinoratidzika" nekuita kuti munhu wacho ataure newe. Inogonawo kusungirirana mumamiriro ezvinhu ekutsinhanisa mibvunzo.
Tsanangudzo pamusoro pemhando 6 yeMibvunzo Yakanaka
Direct
Mibvunzo yakananga ndiyo yakanakisisa: Mumwe mubvunzo, rimwe shoko, uye rimwe zita kana chirevo.
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Kudzora
Iwe unoti rini, "Handina kubvunza mubvunzo wakananga nemaune here?" Paunotarisa kuve chokwadi kana kutendeseka kwepindure, iwe unoshandisa mubvunzo wekutarisa uye tarisa kuenderana.
Mibvunzo yekudzora mibvunzo yemafungiro yaunoziva mhinduro kune iyo saka haisi yekuwanikwa kwemashoko. Izvo ndezvekuwanikwa kwekuita, maitiro ekutaura, uye nhamba yezvokwadi kana yakarurama. Zvichida chinhu chawakataura pamusoro pekare nemunhu.
Kana iwe uchiziva kuti mumwe munhu ari muboka rako revanhu rinoparadzanisa mushandi nokuti mushandi wacho akatumira email kuti anyore pamusoro pomunhu wacho, unogona kubvunza mubvunzo wekutonga sekuti, "Zvakaitika sei mukuongorora kwekuita naPellani nhasi?" Wakatotanga iyo mashoko; iwe unongoda kuziva kuti munhu wako HR anopindura sei mubvunzo uyu.
Dzokorora
Iwe unoda kusvika kune imwechete ruzivo nenzira mbiri dzakasiyana. Somuenzaniso, kana iwe wakabvunza kuti, "Vanhu vangani vari kutengesa simba?" Munhu waunenge achitaura naye angapindura kuti: "Kune makumi maviri mumunda." Gare gare, paunenge uchitaura naye pamusoro pechinhu chakasiyana - nzvimbo iyo kambani inofambisa, somuenzaniso - ungabvunza, "Ndezvipi zvekutengesa nzvimbo dzaunazvo?"
Anogona kupindura, "22," iyo ndiyo nzira yekusimbisa nhamba yevashandi pabasa rekutengesa. Haisi kuedza kwakakwana, asi kunopa kukosha uye kubvuma pane zvaakataura kare. Icho mibvunzo miviri yakasiyana iyo inopinda-chengetedza ruzivo rwakapiwa.
Mukushandisa mibvunzo inodzokorora, unogonawo kuzarura kusawirirana. Kana mhinduro yako mumuenzaniso uyu inopindura kuti kune 28 nzvimbo dzekutengesa, iwe unoda kumwe kujekeswa. Zvichida pane chikonzero chakanakisisa - mutengo wekutengesa unowanzobatanidzwa nemakumi maviri nemakumi matatu, asi kune nguva yakawanda yekudzoka munguva pfupi yapfuura, kuti yakapfupika - asi mhinduro inomutsa kusava nechokwadi chokuti pane kusina pakati pe nhamba yevashandi uye nhamba yekutengesa kwenharaunda. Izvozvo zvisina kufanira zvinofanira kutungamirira kune dzimwe mibvunzo kugadzirisa nyaya yacho.
Kuramba
Mune chero shanduko umo pane mhinduro imwe chete inogona kupiwa kumubvunzo, shandisa mibvunzo yakaramba ichiwana mhinduro yakakwana. Kufanana nemibvunzo yakadzoka, mibvunzo inoramba ichibatsira zvakare kana iwe uchifungidzira kuti munhu wacho haasi wechokwadi.
"Wakaenda kupi zvako zororo kuenda kuCalifornia?" Inogona kukumbira mhinduro, "Disneyland." Kunyange zvazvo zvichiita kuti Disneyland ndiyo nzvimbo chete, zvine musoro kutevera mubvunzo iwoyo, "Ndepi kupi?"
Kupfurikidza nekudzokorora mubvunzo iwoyo uye kuenda kumibvunzo pamusoro peDisneyland kunoreva kuti iwe unosuwa mukana wekuwana mufananidzo wakazara wenghamwari yako yeCalifornia rwendo kunze kwekuti ruzivo rwunoitika kuti rukave pane imwe nguva.
Summary
Nhaurirano mibvunzo haisi pamusoro pekugadza chechokwadi sekupa kudya kune izvo zvaakataura uye ane mukana wekufunga, "Ndakataura here zvandaireva kutaura?"
Iwe unotengesa motokari dzemarudzi ose, kubva pamasuo maviri emasuo ekudzivirira kusvika kune zvakakura zvakasvibirira mararamiro. Mumwe murume nemudzimai vechiduku vanosvika kuwonesi uye vanokumbira kuti vaedze-kutakura imwe yemhando dzakanakisa.
"Iwe uchashandisa sei motokari kwenguva yakawanda?" Iwe unobvunza.
"Kudzokera shure nekuenda kunoshanda. Tinoshanda muchivako chakafanana, "anodaro.
"Ndeipi zvimwe zvaungashandisa motokari?"
"Anoenderera mberi kwevhiki yekuona vabereki vangu. Matanda akadai. "Anomira uye anowedzera," Vanogara makiromita zana kubva kure. "
"Unofungei kuti iyo motokari yemotokari ndicho chakanakisisa?"
Vanoshandurudza maonero. Anoti, "Tinozvifarira zviri nani kune vamwe."
"Chii chaunofarira," iwe unobvunza, uchimutarisisa.
"Tsvuku."
"Saka rega ndione kana ndakatora izvi, ini ndinonzwa iwe unoti iwe unoda motokari yakakura, yakazara mukirasi yepamusoro-soro." Tsanangudzo iyi inobatanidza sei izvo zvaunoda? "(Wakaisa mubvunzo wako muchidimbu nemashoko akakodzera munyaya iyi.)
Vanoshandurudza rimwe ruzivo. Akati, "Tinofunga kuti rumwe ruvara ruvara runogona kuva nani."
"Zvakadini nehuwandu hwemhando yepamusoro hunoita kuti iwe ufunge kuti ndiyo yakanakisisa iwe?" (Zvakare, iyi inzira yekupfupisa uye kuongorora izvo zvawakanzwa.Uri kuda kuziva kana ivo vakangofadzwa nekutarisa kwezvinodhura motokari kuti havadi kufunga chero chimwe chinhu, kana kana mhinduro yekutanga yakanga ichivanza chokwadi chisina kunyatsoitika.)
"Baba vangu vanoti iyi ndiyo motokari yakachengeteka mumugwagwa."
Mhinduro kumubvunzo wokupfupisa inokuudza kuti vangave, chaizvoizvo, kufanana nayo, asi kwete nekuda kwokuti inoratidzika sei. Iwe unoverenga pakati pemitsara. Vari kungotanga muhupenyu hwavo pamwechete. Baba vake vangave vakavatumira kumutengesi kutenga "motokari yakachengeteka mumugwagwa," iyo yaachavabatsira kutenga. Iwe unosarudza kuenderera mberi nekutengeswa, uchiziva kuti kubhadhara kwekubhadhara uye chikwata chekubhadhara chikwereti chichakupa iwe nyaya yose.
Vamwe vanhu vangave vasinganzwisisi kubvunza mubvunzo wekupfupisa semaya akabatanidzwa mukutengeserana uku kwekutengesa nokuti havadi kutarisa pfungwa dzakajeka kana kusatarisa. Kana iwe ukabvunza mubvunzo iwoyo zvakafanana nenzira yawakabvunza iyo yekutanga, zvino vangave vane mvumo yakagadziriswa.
Iwewo hausi kuda kubvunza mubvunzo mumwe chete kaviri mumutsara kunyange kana iwe uchichinja kudhinda. Nokuisa mararamiro pakati pekutanga iwe paunoudza mubvunzo uye wechipiri, uye uchidzokorora mubvunzo wacho zvishoma, iwe unongosangana semunhu anonyatsofarira pane izvo mumwe munhu ataura.
Kwete-Yakakosha
Unogona kuona kuti munhu anopindura mibvunzo yako anoita sokuti akasimbiswa; Mubvunzo usina kukodzera unogona kuderedza kukanganisa. Kana, zvichida iwe unoda nguva yekufunga kana kutarisa manotsi ako, saka unoshandisa mubvunzo uyu kuti utenge iwe kamwe nguva uye nguva.
Mukubvunza mibvunzo yakakosha yakadai sokuti, "Ndeipi chirongwa chawakaita munguva yakapfuura chakakundikana?" Uye "Wakaedza sei kugadzirisa chinetso?" Unogona kuita nyore nyore basa rinodiwa kuti unzwe sokunge ari pakati pehondo yekubvunzurudzwa .
Munhu akanganisa angati, "Ndakaedza kugadzirisa dambudziko kuburikidza nekutengesa dhipatimendi kune imwechete chinangwa - nenzira iyo ini ndinowana mwana wangu wechikwata chechikwata chekutamba kuisa pfungwa pakurova bhora."
Iwe unogona kupa mubhizimusi purogiramu kuburikidza nekubvunza, "Wakapedza nguva yakareba sei muchibvumirano?" Usati watodzokera kune hurukuro yekunyora kwake uye kuti akaedza sei kuigadzirisa.
Pakupedzisira, heyi nzira mbiri dzekuparadza mibvunzo inotanga nezvose zvinodiwa zvekugadzirisa uye inopedzisira isisina kunaka .
- Kuwedzera maitiro akawandisa kana mamwe mazwi nemitsara inovhiringidza mubvunzo. Semuenzaniso, "Waive nei yekudya kwekudya kwekudya kwekudya kwemanheru apo zvigaro zvevinyl zvigadziriswa uye zvakafukidzwa nematepeti?"
- Kwete kumirira mhinduro inowanzonzi. Iwe unobvunza, "Chii chaunofarira kudya?" Munhu anofunga kwekanguva pane kupindura pakarepo. Iwe unopinda mukati, "Inyorera nyuchi?" Kunyarara ibasa rinobudirira rekubvunza.
Usarasikirwa nekuwana, ruzivo, mutungamiri semugumisiro wekushamisa muromo wako apo unoda kuvhura nzeve dzako. Yeuka "nzeve mbiri, muromo mumwechete" kutonga kwekuwana zvakanyanya kubva mubvunzo.
Zvakatipoteredza uye Kutaurirana
Zvikamu zvepamusoro zvekukurukurirana zvinokurudzira chinangwa chakanaka kana vakashanda pamwechete kuti vauye neshoko zvakanaka. Nzvimbo yekushanda iyo izvo zvikamu izvi zvinoitika zvinokanganisawo kukurukurirana uye kana kutaura kunogamuchirwa.
Paunobvunza mibvunzo inoshanda iwe unovaka hukama uye hunova nechivimbo. Mibvunzo inoumba imwe chikamu chesheyo yekushanda kwesekushanda inoshandurwa
Munzvimbo yekushanda inomanikidzira kukurukurirana kwakasununguka, kushanda kwevashandi , uye zvinangwa zvakafanana, kukurukurirana kakawanda uye kunoshanda. Asi, kutarisira kwekukurukurirana kukuru kunogadzirisa nzvimbo yakakwirira munzvimbo idzi dzakanaka. Saka, kunyange mumitemo yakakwirira , nzvimbo dzebasa dzinoshanda- vashandi, vashandi vanogunun'una kuti havazivi zviri kuitika.
Nemhaka yezvose zvezvikamu uye nzvimbo yakazara yebasa rega rega, kuburitsa kunoramba kuchioma. Mibvunzo yekare yekuti ndiani anoda kuziva uye nguva ipi yavanoda kuziva iyo haina kumbopindurwa zvakakwana kune chero kugutsikana kweumwe munhu.
Zvichemo zvevashandi nezvemashoko akawanda, kwete ruzivo rwakakwana, uye kunyange, ruzivo rwekuwedzera, rucharamba ruchidzoka munzvimbo dzekushanda. Iwe hauzombogadziri dambudziko rekukurukurirana asi, nekuzvipira nekufungisisa, iwe unogona kuwedzera kubudirira kwekutaurirana kwako nevamwe uye kuburitsana kwebasa rako.
Zvimwe Zvakafanana Nekubudirira Kwebasa Rokukurukurirana