Kana iwe uchida kutanga kutanga kushanda pamba seimba-based (kana kuti inowanikwa nhare yepachensi), iwe uchada kuziva zivo. Heano mazwi mashomanana aungasangana nawo paunotsvakurudza iyi basa-pamusha webasa remunda.
01 Kutaura Nguva
Nekudaidza call centre iyo mutsara wokuti "kutaura nguva" ine chimwe chirevo, kunze kwepurogiramu yavo yefoni. Munhare yekufonera, kutaura nguva ndiyo nguva yenguva inoshandiswa nemutengi pafoni. Inotanga nekukwazisa kwokutanga uye inoguma nekununura.
Zvizhinji zvemasvomisitiri zvakagadzirirwa kuyera zvakasiyana siyana zvekutaura nguva, uye vashandi vanoongororwa pane izvi. Zvisinei, iyo inowanzoshandiswa kugadzirisa mubhadharo wemugovera, kana mubhadharo wepasi kana kuti kubhadhara kubhadhara inokurudzira.
Kudana kwepamusoro kubhadhara zvivako zvakasiyana - vamwe vanobhadhara paawa imwe neimwe uye vamwe vanobhadhara pamaminitsi ega-nega-e-call. Mune maawa asingabhadhari maawa ega, vamiririri vanobhadhara chete nekuda kwekutaura nguva, kwete kwenguva yekumirira foni.
Mukuwedzera kune kutengesa mabhizimisi uye mabhonasi, zvinokurudzira, chimwe chinhu chinoita maawa maviri neawa uye neminiti-imwechete-yega-yekubhadhara mafoni, inogona kuve yakagadzirirwa pamitambo yakasiyana-siyana inosanganisira nguva yekutaura. Kunyange zvazvo mitero iri pasi apa inowanzoshandiswa nevatungamiri kuti vaone kushanda kwenzvimbo yose kana boka, izvi zvinogona kushandiswa kune vanhu pamwe chete.
- Avhareji yekutaura nguva - inowanikwa nhamba yemaminitsi evanoshanda ari pafoni nemumwe mutengi.
- Kuvhara nguva kana mushure mekubasa (ACW) - nguva yakareba iyo inotora mujeri kuti apedze basa risina nguva yekutaura rine chokuita nefonesi Average handle time (AHT) = mushamba wehamba yemaminetsi yese yese yefoni , kusanganisira ATT uye ACW
Related Information : Call Center FAQ
02 Chikwata Chekufonera Chakati
Imwe inonzi call centre ndiyo inonzi call centre iyo inoshanda nhare yefoni iyo inongopinda foni kune kambani kana sangano. Inbound call centre agents vanowanzopa rubatsiro rwevatengi kana kutsigirwa kwekambani kune vanofonera asi vanogonawo kutengesa zvigadzirwa nemabasa kana kuti kugadza. Imwe inonzi call centre inogona kunge iri nhepfenyuro yedhesi kana nhare yepamusoro .
Mamwe Mashoko Akafanana: Kuisa Iwe Wako Call Call pakati Pamba
03 Chikwata Chekufambira kunze
Imwe inonzi call centre inonzi call centre apo mahofisi efoni kana telemarketers chete vanoita foni dzinotumira kune kambani kana sangano. Zvose zvinoshandiswa pamusana call call agents zvinowanzotengesa michina uye maitirwo kana kuti kugadzirisa. Imwe nhare inosvika kunze inogona kunge iri nhepfenyuro yedhesi kana nzvimbo inowanikwa.
Related Information: Zvose Nezvekutengesa Mabasa Kubva Pamba
04 Telehealth
Telehealth inoreva kushandiswa kwehutano hwehutano hwezvehutano nenzira yekutengesa terevhizheni. Unyanzvi hwekombiyuta hunogona kusanganisira foni, videoconferencing uye email. Inogona pakati pemurwere uye unyanzvi hwehutano kana pakati pevashandi vehutano.
Telehealth inowirirana nenyaya dze telemedicine, tereenursing uye kutengesa foni. Kutarisa mamiriro ekuchengetedza uye kupa mazano ezvehutano kana ruzivo rwefoni ndeimwe mabasa ehehehealth anoshandiswa nevanesi.
Telehealth haisi kureva kutora telecommuting kune unyanzvi hwehutano, kunyange zvakadaro. Telehealth inogonawo kuzivikanwa se telemedicine kana tereenursing.
Related Information: Jobs Medical Clinic Jobs
05 More:
06 Nhare Yenhare
Nhare yekutengesa ndeye apo unyanzvi hwezvokurapa, kazhinji mukoti akanyoreswa, anotaura nefoni kune mumwe murwere uye anoongorora zvirwere zvemuurwere kana kuti zvinetso zvehutano uye anopa mazano.
Izvi zvinoshandiswa kushandisa zvirongwa zvechipatara zvinobatsira mukoti kuti aone kuoma kwemamiriro ehutano hwehutano uye anovaisa maererano nekukurumidza. Nhare inotora vanamukoti vanodzidzisa varwere uye vanovatungamirira kune zvakakodzera kutarisirwa.
Nhare yekutengesa maitiro inopiwa nezvivako zvehutano, kazhinji kune mahofisi echiremba kutora nhare kubva kuvarwere vachiedza kutaura nachiremba. Nhare yekufambisa haisi kureva kutengesa terevhizheni kune unyanzvi hwehutano, kunyange zvakadaro. Nhare yerunhare inowira pasi pemushambadzira wakafara wehetehealth. Inogonawo kuzivikanwa sekutsvaga foni, mukoti wefoni, kutora telehealth, tereenursing, uye terevhizheni.
Related Information: List of Work at Nurses Home Jobs
07 Call Center
Nechekuita nheyo yepakati nzvimbo inonyanya kushandiswa nhare dzefoni, kana vanofambisa, inhare dzinosvika kune imwe nyika kana sangano rinowedzera kushanyira kambani kana sangano. Ikokufona kunogona kuva yevhisi kana kutengesa foni. Agent mu call call ingangodaro inonyanya kune imwe mhando yekufonera kana inogona kutora rudzi rumwe chete
Nguva yakafanana: Virtual call centre - nhengo yebazi rekufambisa inoshanda kubva kumusha panzvimbo yehofisi huru.