Zappos inogadzira uye inosimbisa tsika yayo yekambani. Nzvimbo yebasa yakagadzirirwa vashandi haigoni kukwevera vose vanoongorora basa uye haisi yevashandi vose. Asi, vanhu vanokodzera tsika dzekambani vanobudirira vachishandira Zappos.
Mukubvunzurudzwa naRebecca Henry, uyo aimbova Mutungamiriri weHuman Resources yeZappos, zvinhu zviviri zvinokosha zvakabuda.
Iko kambani inonyatsogadzirisa kuti chimiro chekambani chinoda kutaridzika uye inonyatsosimbisa uye inotsigira tsika iyoyo kuburikidza nehurongwa hweHuman Resources nehurongwa hwemabasa.
Iyo kambani yakatsanangura tsika yayo yekambani nemitemo yayo yegumi. Iro nehutungamiri hweH HR uye hutungamiri hwakagadziridzwa, kushanda kwevashandi vebasa, kushandiswa kwebasa , ku-basa-basa uye zuva nezuva basa rekushandura chiyeuchidzo uye kusimbisa hutsika idzi nevashandi, vashanyi, vatengi, uye vanobatana navo:
- Anunura WOW Nokushumira
- "Bvuma uye Drive Change
- "Ita Kuti Mufaro uye A Little Weirdness
- "Iva Adventurous, Creative, uye Open-Minded
- "Tevedzera Kukura uye Kudzidza
- "Vakai Ukama Hwakachena uye Hwakatendeseka Nokukurukurirana
- "Ita Simba Rakanaka uye Mhuri Mhuri
- "Ita Zvakawanda Zvishoma
- "Iva Neshungu uye Watsunga
- "Ivai Vanyoro"
Zappos inotora matanho chaiwo zuva rega roga rinosimbisa tsika yaro yekunakidza nzvimbo yebasa iyo idiki shoma.
Nehuwandu hwevashandi vekufambisa basa, izvi zvinonzwisisika. Tora pfungwa idzi, kana zvichibvira, uye uzvishandise kusimbisa tsika mumabasa ako.
- Bhuku rekudzidzisa rinodzidzisa vashandi mune rimwe rega rekukosha. Saka, mushandi wese anonzwa mharidzo imwe chete, anodzidza tsika, uye anodzidza mararamiro anotarisirwa kurarama maitiro zuva rimwe nerimwe kubasa. Vadzidzisi vanowanikwa kuti vadzidzise kukosha kwezvakawanda.
- Kubhadhara kwaZappos kwakafanana nekukwikwidzana pane kutora vanhu. Semu Henry, somuenzaniso, akapinda musangano wekucherechedza kweboka rekutengesa mubhura uye akabatana nevashandi vaZappos mumasangano akasiyana-siyana emagariro evanhu kwemwedzi mina vasati vatenderana kubatana. Kunyange zvazvo kushamwaridzana kungave kusingagadziri pamabasa ose, vasati vashandira mushandi, iye achasangana nevashandirwi vakawanda uye kazhinji anoenda kune rimwe dhipatimendi kana kambani yekambani. Izvi zvinobvumira vashandi vasingabatanidzi mubvunzurudzo kusangana nevanotarisira basa zvisina kurongwa.
- Zappos inotora mutsika yakakosha zvakakwana uye inobhadhara zvishoma nezvishoma. Mwedzi inogona kudarika pakati pekutanga mutsika yakabvunzurudzwa neHR recruiter uye basa rairo rekupa. Kana munhu angangodaro asingakwanisi kupedza mutsika akakodzera kubvunzurudzwa (50% yehutano hwekubhadhara), iye haana kukokwa kuzosangana nemukuru wevaranda nevamwe vashandi. Kunyange zvazvo isiri iyo mibairo yose inokonzera nzira iyi inononoka, Zappos inoshandira chimiro chakanaka kutanga.
- Vabvunzi vave vakagadzira mibvunzo mitanhatu kana mitanhatu inotarisana nemararamiro anovhenekera congruence yemuongorori nemumwe weZappos nheyo dzenheyo dzakataurwa kare. Iyi nzira yekubvunzurudza inobvumira vanobvunzurudza kuti vaongorore kugona kwekodzero yekukwanisa kukodzera mukati mechimi uye kuratidzira unyanzvi hunokosha.
- Mubvunzurudzo wega wega anopa mhinduro chaiyo pamusoro pevadzidzi; mamwe mahomwe anoda kubvumirana kubva kune vabvunzurudzo, vamwe vhoti. Kubvunzurudza nhengo dzechikwata zvinopindura zvakananga mumakombiyuta. Vanopindura mibvunzo yakanyatsotevera inotevera mafomu ehurukuro anotarisa maonero avo emunhu anenge akodzera kuZappos.
- Kana iwe wakabhadharwa naZappos, unogona kutarisira kupedza mafoni ako ekutanga emaawa matatu kusvika mana mune imwe nzvimbo yekufonera yekudzidza kuti ungapindura sei zvinodiwa nevatengi. Kunyange zvazvo iri iri sumo kumweya webhizimisi, iyo inoshandawo nzira yekushandira vatengi gore rose. Zappos haabhadhari vashandi venguva pfupi panguva yakabatikana, saka vashandi vose vanotarisirwa kuisa mabhii munharaunda yekufonera kuti vaite nguva dzakabatikana dzakadai semazororo. Ikokudzidziswa kwekutanga kunobvumira vashandi kushumira vatengi zvakakodzera. Apo nguva yakaoma inouya, mushandi mumwe nomumwe anoisa maawa gumi gumi pavhiki mumusangano wekufonera.
- Pavanopedzisa nguva yavo muhofisi yekudanidzira, vashandi veZappos vanopiwa $ 3,000.00 kubva mukambani. Hungu, iwe wakanzwa izvo zvakarurama. Siya. Kana iwe usati wava Zappos mukati, wakazvipira kune zvinangwa uye tsika, kambani inonyatsoda kuti iwe uende. Tora mari, zvakadaro, uye iwe haugoni kudzoka.
- Kunomuka paZappos kunouya kubva paunyanzvi hwokuvaka uye unyanzvi. Vashandi vanodarika kuongororwa kweunyanzvi uye kugamuchira mubhadharo kunomutsa . Kunomutsa hakubvi kubva kune schmoozing nevatungamiriri kana zvimwe zviito zvakasarudzwa zvisingagoni kuenzaniswa. Kudana vanhu vashandi vanotarisirwa kuti vavepo nokuda kwevatengi vanoshanyira 80% yenguva uye iyi ndeyevashandi vanofanira kusangana. Miitiro haisati yasvika pamakore ekutungamirira kune vakuru vakuru mumabasa ose.
- Mutariri wega wega anotarisirwa kupedza 10-20% yenguva yedhipatimendi pamabasa ekugadzira vatambi. Izvi zvinoita kuti vashandi vanzwe vakasununguka netsika, pamwe chete, uye vanokudziridza hukama huri kurarama hutsika hunokosha iyo Zappos anoda. Zvirongwa zvinotarisana nemakwikwi dioramas kubva kumafirimu muhutano hwevashandi kune dhipatimendi rokutumira rinopfeka Easter egg hunt. Dhipatimendi yakasiyana-siyana inobata kubuda kunze nguva dzose. Zappos inotsigira zviitiko zvemhuri mbiri gore uye zvitatu zvakakura zviitiko zvekambani: pikiniki yezhizha, mutambo weJanuary kuTony Hsieh, uye mutengesi wevatengesi vashandi nemhuri vanoenda. Uyezve, Zappos inobata zviitiko zviduku zvishoma zvakadai semitambo, bowling mapoka, uye nezvimwe zvakadaro.
- Vatungamiri vanokosha paZappos mukusimudzira tsika yekambani. Vatariri vanobhadhara uye moto, asi vanofanira kuzviita neHuman Resources kutsigirwa. Vatariri vanoita mabasa ekupa ; kudana uye wozoita basa rakanyorerwa basa . Vatungamiri vanopinza dare mumapepa ekupa mabhii kuitira kusagadzikana.
- Kuongorora kwehutano paZappos kunosimbisa tsika. Vatungamiri vanoita tsika dzekuongorora pane kugadzirisa kuongororwa uye kupa vashandi mhinduro pamusoro pekukodzera kwavo mukati mekasi uye nzira yekuvandudza. Mumamiriro ezvinhu anopa kusimudzira kubva pakuchengeta unyanzvi, izvi zvinonzwisisika.
- Vatariri vane basa rekusika mararamiro emabasa mukati mematare avo. Vane nzira yekugara yega yega yevashandi uye yepamusoro-soro yenzira nzira yevanhu vanopfuura. Kurarama tsika dzetsika chinhu chinokosha mukufambira mberi kwebasa.
- Kudana vanhu vashandi vanopa simba rose kuti vashumire vatengi. PaZappos, vashandi vebasa iri havashandi kubva pane script uye vanokurudzirwa kushandisa mafungiro avo kuita kuti vatengi vafare. Haafaniri kukumbira mvumo kubva kumubati kupa vashandi vavo chinhu chimwe. Nekutengesa zvinopfuura 75% kubva kune vatengi vadzoka, vanobudirira.
- Zappos ane bhuku rekutsika rakanyorwa nevashandi gore negore. Iyo inonyatsotaura manzwiro anoita vanhu pamusoro pechitendero cheZappos uye kuti vanosimbisa sei nekuvandudza tsika mazuva ose. Zvinyorwa zvinopiwa kuvashandi kusimbisa nekusimbisa tsika dzeZappos. Zappos anopa mabhuku aya mutsika kuna ani zvake anoshanyira kambani kana kunyora email kune kambani uye anokumbira kopi.
- Zappos inopa mazendo ekambani muHenderson, NV. Vane mushandi uyo anoronga mazendo aya uye kambani ichakutora iwe pahofisi yendege uye inokuendesa kune imwe nzvimbo kana iwe wakasvika muguta kugadzirira. Vatashanyi vanosangana nevashandi, vanoshamiswa pamabasa akashongedzwa, vanoona bhizinesi rezuva nezuva, uye vanobvunza mibvunzo pamusoro pemamiriro ekushanda uye tsika. Vashandi vanoita sevanodada kuti varatidze zanyenzi yavo, nenzwi guru, rakashongedzwa basa rinotaura vanhu vanoverengeka vandinoziva avo vakatora rwendo. Vatenzi vanokwaziswa pamakona ese nekuchera maketekete, vashandi vanosainira, uye vanokurudzira zvinyorwa zvishoma. Zany, zvinonakidza, uye zvishoma zvishoma.
- Mune imwe nzira yavakanga vatangotanga, pandakataura naMnu Henry, mumazuva matatu ekupedzisira kwemazuva mashoma vashandi vashanda vari kushanda panzvimbo yekufonera, vashandi vatsva vanobatana mukuvhima kwevanhu vanokanganisa kusangana nevanhu uye kutsvaga zvinhu pamusoro kambani.
- Dhipatimendi rose rebazi reko rinokumbirwa kugadziriswa kwavo mushure mokunge vapedzisa nhare yavo centre stint uye kuvhima mutsvuku. Vashandi vanozopedza kudzidza kubasa kumunhu wemimhanzi sePompomp uye Mamiriro ezvinhu , zvipikisi zvakatengeswa pachigamba, uye nekufara kwemhuri dzavo nematareji matsva ari kuchera munzeve dzavo panguva yemhemberero.
- Kutevera nhare yepachikoro yekudzidza, kushambadzira, uye kupedza kudzidza, dhipatimendi revashandi rinotora uye rinopa vashandi maitiro uye rinoenderera mberi kusimbisa hutano hwekambani. Dhipatimendi rega roga rakagadzira matanho avo anozoita kuti mushandi mushandi kubudirire.
- Zappos vashandi veHuman Resources yekubudirira nevanhu. Iboka rinobatanidza rinopa hukambani-yakawanda mazano sebhuku rebasa.